FAQ

How do I make payment?


We accept payments on the day by cash or in advance by bank transfer or PayPal. We regret that we cannot except cheques.




How much does cleaning cost?


Our cleaning prices are affordable, competitive and tailored to your bespoke cleaning requirements. We provide no-obligation quotes so that you are able to make a decision in your own time before going any further.




Are you comfortable around pets?


Yes, we are! Many customers have dogs or cats and we are experienced in managing your pet whilst we clean your house. We also have specialist vacuum cleaner attachments to deal with stubborn pet hair too.




What areas do you cover?


We currently cover Melton Mowbray and the surrounding areas, but please get in touch regardless and we will do our best to help.




Do I need to provide cleaning materials?


Our usual way of working is to bring our own Method products which are environment, child and pet friendly, but we are able to use our customers' cleaning equipment or supplies provided that these meet health and safety requirements. If you have any special requirements or requests please tell us.




Are you insured?


Yes, we are fully insured to carry out any housework you require in the boundaries of your house. We treat your home with the utmost care. But if something is damaged or broken we will leave a note and will contact you as soon as possible. We will make every effort to have the item replaced if it cannot be repaired.




How do I get started?


Simply get in touch below on our dedicated website form or give us a call on 07947 551127. We'll be happy to help.




How do I arrange special requests, changes or cancellations?


Please get in touch with us as soon as possible, ideally providing us with seven working days notice, but no less than two working days. If less than two working days are given for a cancellation you will incur a minimum fee of 50% of the clean price.




Do I have to do anything before my house is cleaned?


We ask you to spend a few minutes tidying where necessary. This will enable us to devote all our time to cleaning and will give you best value for your cleaning fee.





Get in Touch

How can we help?

© 2018 by Sparkle & Shine Cleaning Services // Kreativity Marketing

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Tel: 07947 551127